1. Introduction
Lynxon Hyper Labs ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, account preferences
- Communication Data: Messages, feedback, and support inquiries
Technical Information
- Device Data: IP address, browser type, operating system
- Usage Data: Pages visited, features used, interaction patterns
- Cookies and Tracking: Session data, preferences, analytics
Enterprise Data
- Organizational Knowledge: Documents, workflows, and business processes shared with our platform
- Integration Data: Data from connected enterprise systems
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our AI services
- Processing and fulfilling service requests
- Personalizing and improving user experience
- Communicating about updates, security alerts, and support
- Analyzing usage patterns to enhance our services
- Complying with legal obligations
- Protecting against fraud and security threats
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Consent: When you have given explicit permission
We do not sell your personal information to third parties.
5. Data Security
We implement robust security measures to protect your information:
- End-to-end encryption for data in transit and at rest
- Secure, SOC 2 compliant data centers
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain user sessions and preferences
- Analyze website traffic and usage
- Improve our services and user experience
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Address: 887 Lysander Dr SE, office 411, Calgary, AB T2C 1S4, Canada
- Phone: +1 403-714-6650
- Email: hello@lynxonhyperlabs.com